ZapSightYour website shows products. This sells them.
An AI-powered shopping concierge that guides, advises, and closes at every stage of the customer journey — from first visit to post-purchase care. Not a chatbot. A concierge with character.
The Number
of shoppers now use AI in purchasing decisions. Two-thirds trust a merchant's own AI over third-party platforms. The retailers who build their own concierge own the relationship — and every conversation that comes with it.
The Problem
The Research Leakage Problem
Your website was built for browsing. Customers have moved to asking.
When they can't get an answer fast, they leave for ChatGPT — which has no idea what's in your warehouse and recommends a competitor.
Research leakage costs retailers an estimated $2T per year. 53% of visitors leave if they can't find what they need. 62% of furniture shoppers abandon carts when the experience doesn't personalise.
Static search and filters were built for browsers. Gen Z expects concierge-level guidance — not a chatbot, but a conversation that knows your catalogue and closes the sale.
The Shift
Without Shop Assist. With Shop Assist.
How It Works
The system architecture, told simply.
Data Foundation
Shop Assist is built on Unifyer's agent-ready data layer — ingesting and transforming your product, inventory, customer, and content data into a unified knowledge base. Messy ERP data becomes structured, queryable intelligence.
Journey-Aware Concierge
Five context-specific chat modes deploy across the customer journey: Welcome Chat, Category Chat, Product Page Chat, Checkout Chat, and Post-Transaction Chat.
Bi-Directional Sync
The chat controls the website and the website informs the chat. Click a product, the chat context updates. Ask the chat to "add to trolley," the cart updates. One synchronised experience.
Agentic Infrastructure
Shop Connect enables your brand data and concierge to surface on third-party AI platforms — Google's UCP, ChatGPT, and other agentic marketplaces.
What You Get
Outcomes, not features.
24/7 Concierge
An always-on AI shopping assistant that guides customers in natural language, across every product category, in any language — with your brand's voice.
Conversion Intelligence
Every interaction captured and structured. See what customers ask, where they hesitate, what converts. Turn chat data into merchandising decisions.
Agentic Visibility
Your products surface on AI platforms beyond your website. When ChatGPT or Google's AI recommends in your category, your concierge makes sure you're in the answer.
Pay for Impact
Interaction + outcome pricing model. No high upfront development cost. The investment scales with the value it generates.
Resources
Everything you need to evaluate and share.
In Production
Quiet proof.
Unified 5 core systems, deployed sales performance agents and AI concierge.
Conversational AI concierge deployed across full product catalogue with real-time inventory sync.